No Win, No Fee Policy

Our service operates on a no win, no fee basis. This means that if your case is not successful, you won’t be required to pay any legal fees!

We work on a no win, no fee basis, so there’s no risk to you. If your case doesn’t go ahead or isn’t successful, you won’t have to pay any fees at all.

If your claim is accepted, the solicitor will ask you to sign a Conditional Fee Agreement (CFA). This means they only get paid if your case wins. There’s nothing to pay upfront, and nothing to pay if the case is lost.

You’ll also get a 14-day cooling-off period after signing, so you can change your mind without any cost. If you decide to cancel after that, the solicitor will explain if any fees might apply.

If your case is successful, the legal costs are usually paid by your council or housing association. The solicitor may also take a portion of the compensation you receive - based on the work involved in your case.

Our service is completely free. We never charge you at any point. If your claim is successful, we may receive a fee from the solicitor or surveyor we introduce you to, but this doesn’t come out of your pocket.